FAQ

How often do you release new games?

We release new games on a quarterly basis, with each title undergoing rigorous development and testing to ensure high quality. Our team works tirelessly to bring fresh, innovative experiences to our players, balancing the need for creativity with a commitment to delivering polished and enjoyable games. We also value community feedback, often incorporating player suggestions into our development process to improve gameplay and introduce features that our fans will love. You can stay updated on our latest releases by subscribing to our newsletter or following us on social media.

How do I purchase a game?

Purchasing a game from Gameon is simple and secure. You can buy our games directly from our website, through various digital storefronts like Steam, the PlayStation Store, Xbox Marketplace, and the App Store or Google Play for mobile devices. Once you select your game, you’ll be guided through the payment process, which supports multiple payment methods, including credit cards, PayPal, and gift cards. After purchase, your game will be available for download, and you can start playing immediately.

How can I contact customer support?

Our customer support team is available 24/7 to assist with any issues or inquiries you may have. You can reach us through our support page, where you’ll find options to chat with a representative, submit a ticket, or browse our knowledge base for answers to common questions. We strive to respond to all inquiries promptly, with most issues being resolved within 24 hours. Whether you need help with a game issue, a purchase question, or anything else, we’re here to help.

How can I participate in beta testing?

We occasionally invite players to participate in beta testing for our upcoming games. Beta testing allows you to experience our games before their official release and provide valuable feedback that helps us improve the final product. To join our beta testing community, you can sign up on our website. Participants are selected based on various criteria, including platform preference and gaming experience. As a beta tester, you’ll have the opportunity to shape the future of our games while gaining early access to new content.

What age ratings do your games have?

Our games have age ratings assigned by official rating boards such as the ESRB (Entertainment Software Rating Board) or PEGI (Pan European Game Information). These ratings help players and parents make informed decisions about the content of our games. We offer a wide range of games suitable for different age groups, from family-friendly titles to more mature games with complex themes. The age rating for each game is clearly displayed on our website and digital storefronts, along with a detailed description of the content.

What features do your games offer?

Our games are designed to foster a strong and supportive community. We offer various community features, including forums, chat rooms, and social media integration, where players can connect, share tips, and discuss their favorite games.

How do I join the Gameon community?

Joining the Gameon community is easy and opens up a world of opportunities to connect with other players. You can start by creating an account on our website, where you’ll gain access to our forums, community events, and exclusive content. We also have active social media channels where you can engage with us and other fans, share your gaming experiences, and participate in discussions.

Can I gift a game to someone else?

Yes, you can easily gift a Gameon game to a friend or family member. When making a purchase, simply select the “Gift” option and enter the recipient’s email address. You can also include a personalized message to accompany the gift. The recipient will receive an email with a code to redeem the game on their chosen platform.

Do you offer free trials or demos?

Yes, we offer free trials and demo versions for many of our games. These allow you to experience the gameplay, graphics, and mechanics before making a purchase decision. We believe that this transparency helps build trust with our players and ensures that you are fully satisfied with your gaming experience. Free trials typically include a limited selection of content, while demos often feature the first few levels or chapters of the game. Check our website regularly for updates on available trials and demos.

What is your refund policy?

Our refund policy is customer-friendly, aiming to ensure satisfaction with every purchase. If you encounter any issues with your game, such as technical problems or if the game does not meet your expectations, you may request a refund within a specified period after purchase—usually within 14 days, provided you haven’t played more than two hours of the game. Refunds are processed quickly, and the funds are returned to your original payment method. Please review the specific terms on our refund policy page for more details.

Do you have any educational games?

Yes, we offer a selection of educational games designed to be both fun and informative. These games cover various topics, including math, science, history, and language arts, and are suitable for players of all ages. Our educational games are developed in collaboration with educators to ensure they are both engaging and pedagogically sound. They are a great way to learn new skills or reinforce existing knowledge while enjoying a gaming experience. Check our educational games section for more details.

Can I play your games offline?

Many of our games offer offline play, allowing you to enjoy the experience without needing an internet connection. However, certain features, such as multiplayer modes or online leaderboards, may require a connection. We strive to provide a seamless gaming experience both online and offline, so you can enjoy our games wherever you are. Please check the specific game’s details for information on its offline capabilities.

How do I update my game?

Updating your game is straightforward and can usually be done automatically through your platform’s update system. On PC, updates are typically handled by the digital storefront (like Steam) where you purchased the game. Console updates are managed through the respective platforms (PlayStation, Xbox, etc.), while mobile games are updated via the App Store or Google Play. We recommend enabling automatic updates to ensure you always have the latest features, bug fixes, and content.

How can I give feedback on games?

We value player feedback and encourage you to share your thoughts on our games. You can provide feedback through our website, social media channels, or in-game surveys. Your input helps us improve our games and develop new features that better meet the needs of our community. We review all feedback carefully and often implement suggestions in future updates. By sharing your experiences, you play a crucial role in shaping the future of our games.

Do you support modding for games?

We encourage creativity within our community and support modding for many of our PC games. Modding allows players to create and share custom content, such as new levels, characters, or gameplay tweaks. We provide modding tools and resources to help you get started, and our community forums are a great place to exchange ideas and showcase your mods.

Do you offer multiplayer games?

Absolutely! Multiplayer gaming is a significant focus at Gameon, and we offer a variety of titles that support both cooperative and competitive play. Our multiplayer games range from large-scale battle arenas to smaller, team-based missions and social party games.

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